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AirPort Express Setup Failure: Is 2012 the Year of the Lemon?

I haven’t been doing well with tech hardware this year. I think I’ve had to return more devices that failed on installation this year than any year before. The last one was just last week, and it looks like I’ve got another one now: a new AirPort Express Wi-Fi device. This should be simple to […]

When Good Customer Service Turns Out to Be Really Bad

We’re all used to bad customer service; too much so, in fact, that we’ve come to accept it as the norm. So when customer service is good, it can be surprising; when it’s really good, it can put a smile on my face. But sometimes, what seems like good customer service may actually be the […]

On the Subject of “Seriously” Listening to Music

Via the Twittersphere, I became aware of an article by composer Gabriel Kahane about Spotify, digital music, and how we listen now. Mr. Kahane – who I had never heard of before today, and who’s biography touts him as a “peerless musical polymath” – complains that people are no longer listening to music seriously. He […]

On the Subject of Applause in Classical Recordings

I recently listened to Stephen Hough and Andrew Litton’s recordings of Rachmaninov’s piano concertos. A spine-tingling performance of these four great works, but which, at the end of each one, was destroyed by loud and buoyant applause, where silence would have been truly golden. These recordings were, of course, recorded live, and it’s hard to […]

Spotify and Bootleg Recordings

Spotify, and other streaming services, are supposed to offer legal “alternatives” to file sharing. Yet are they fully legal themselves? Search briefly for some of my favorite non-classical artists, I came across a number of bootleg recordings: the first two albums shown when you look for music by the Grateful Dead, and the first two […]

Developers Outsource Support to Google Groups: Fail

Yesterday, I bought TaskPaper, a simple to-do list manage from the Mac App Store. I had a reproducible crashing issue, and wanted to contact support. But support is only available via Google Groups. So, I had to post this review on the Mac App Store, in hopes I would get a reply. I shouldn’t have […]

Home Theater, “HD” Audio, and What I Don’t Understand

I find the whole home theater thing a huge frustration. The number of cables I have to use to connect a blu-ray player, an Apple TV and a satellite TV box is astounding. The amount of time I had to spend to set everything up and getting it working correctly is also far more than […]

A Poorly Conceived Download Process: VMware Fusion

I run VMware Fusion occasionally on my Mac, for the few Windows programs (mostly go programs) that interest me. Today, the company released an update for this program, and I tried to use the built-in auto-updater. It downloaded the update (with no indication of how big the update was, and no progress bar showing how […]

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