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troubleshooting

Location Services and Moving House: Not Always as You Expect

About two weeks ago, I moved house from York to a barn near Stratford-Upon-Avon. When I open apps like Weather, Maps, etc.; the phone should know that I’ve moved and position me accordingly, showing me nearby roads, and giving me local weather. This is the case when I’m outdoors, as my iPhone gets its location […]

Bug in Mountain Lion Mail Still Sends Replies Using Incorrect Accounts

I originally posted this about a year ago, and the problem still persists in Mail on OS X. So if you have problems sending mail that’s been filtered into folders, this explains why; you’ll need to check each message before sending to make sure it’s using the correct outgoing email address. I’m on a few […]

Fujitsu Scanner: My Second Device Fails With Same Problem as First

I wrote not long ago about some terrible customer service from Fujitsu regarding a recently acquired S1500 M scanner. I got the scanner replaced finally from the Apple online store here in France, and it turns out the replacement has exactly the same problem. I’ve narrowed it down to color scans: the scanner can automatically […]

AirPort Express Setup Failure: Is 2012 the Year of the Lemon?

I haven’t been doing well with tech hardware this year. I think I’ve had to return more devices that failed on installation this year than any year before. The last one was just last week, and it looks like I’ve got another one now: a new AirPort Express Wi-Fi device. This should be simple to […]

When Good Customer Service Turns Out to Be Really Bad

We’re all used to bad customer service; too much so, in fact, that we’ve come to accept it as the norm. So when customer service is good, it can be surprising; when it’s really good, it can put a smile on my face. But sometimes, what seems like good customer service may actually be the […]

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Kirkville

Writings about Macs, music and more by Kirk McElhearn