What’s Going On With Truncated iTunes Downloads? (Updated)

08/20/2013

I’m re-posting this, since I keep getting emails from people who have come across the problem. If you have this issue, see the end of the article for an AppleScript that can find truncated tracks in your iTunes library.

I got an e-mail the other day from someone I’m in touch with regularly at a classical music label. He had bought some music from the iTunes Store, and found that a couple of the tracks were truncated. They were the correct length and size, but the music cut off before the ends of the tracks. In his case, these were tracks downloaded automatically. He had bought the music on his iPhone, and had iTunes on his PC set to automatically download his purchases.

I came across a similar problem yesterday. I bought some music from the iTunes Store, and one of the tracks cuts off after about 4:15 (the entire track is 12:59). Here’s how it looks:



This is similar to what my friend reported, but in my case these weren’t automatic downloads; these were regular downloads. Curiously, when I went to my Purchased list, the album in question doesn’t show up, even though the order is in my order history. I’ve contacted iTunes Store support to get another download, but I’m curious if other users have been seeing this problem. If so, post a comment below.

Update: My problem got fixed when a friendly iTunes Store representative put my purchases back in my download queue. (Interestingly, they don’t ask you to re-download from the Purchased list.) But I’ve heard from many other people who have had this problem, one of whom e-mailed me today saying that Apple is now asking for a lot of network information, such as his ISP and the type of connection he has (DSL, dial up (!!!), cable, etc.)

Update: since I first posted this article, I’ve heard from a number of people who are getting truncated downloads when they download tracks from iCloud. These are matched tracks, apparently, not tracks that were uploaded, and this seems to be happening fairly often. I downloaded 53 tracks yesterday, and 4 of them were truncated; that’s 7% of them, or 1 in 14. Re-downloading them results in good tracks, so this is clearly a server issue. If you have downloaded truncated tracks from iTunes Match, post something in the comments.

Update 2: Doug Adams wrote an AppleScript that can detect truncated tracks.